UPDATED: October 2018
Chicago Southland Convention & Visitors Bureau (CSCVB) is committed to protecting the privacy of users of CSCVB websites. The information we collect is used exclusively to facilitate services that we provide to you. We value your privacy and will take all necessary steps to protect it and maintain your trust.
We will not communicate with you unless you expressly request it. We are committed to your privacy and will not share your personal information to any third party that is not a trusted partner of the CSCVB.
Our Commitment to Privacy
To make sure your personal information remains confidential, we communicate these privacy guidelines to every CSCVB employee, vendor and partner.
The CSCVB does not knowingly solicit personal information from children or send them requests for personal information.
The CSCVB and all program websites or email correspondence may contain links to other sites. The CSCVB does not share your personal information with those sites and is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.
If we are going to use your personal information differently from that stated at the time we collect it, we will try to contact you via email using the most recent information we have. If you have not given us permission to communicate with you, you will not be contacted nor will we use your personal information in a new manner.
How to Contact the CSCVB
19900 Governors Drive, Suite 200
Olympia Fields, IL 60461
Information We Collect
To serve site visitors and customers better, the CSCVB collects two basic types of information from our customers:
Personally Identifiable Information: This is information that can be used to distinguish or trace an individual's identity, either alone or when combined with other personal or identifying information that is linked or linkable to a specific individual. This information is voluntarily provided to us by our customers and is used by us for fulfilling requests, inquiries or travel service orders. The CSCVB does not rent or sell any of this information to anyone.
Aggregate User and Tracking Information: This information gives us insights on how our customers and site visitors use our site and our other products. This data is anonymous in nature and does not contain/is not linked with any personally identifiable information. We use this information to ensure that our website, emails and marketing efforts continue to appeal to our customers.
Information We Collect About You
The CSCVB only collects personally identifiable information that you voluntarily provide to us. Examples of such personally identifiable information that you provide to us includes your:
- First and last name
- Physical address or postal address
- Phone number
- Email address
The CSCVB only requires personally identifiable information from you when it is needed to complete your purchase, fulfill your order or request, or when you voluntarily decide to register as a member independent of a transaction. The CSCVB also uses Constant Contact to process credit cards for event registration.
Other Information We Collect
When you visit the CSCVB websites, we automatically collect some information about your visit using cookies, web beacons, log analysis software and other aggregate tracking technologies.
Each time you visit the CSCVB's websites, anonymous navigation information is collected by our servers. This information includes:
- the type of browser and operating system you are using;
- the address of the referring site (i.e. the previous site visited) and the website you leave our site to visit;
- the date and time of your visit;
- your server's IP address (a number which is unique to the machine); and
- the address of the pages you accessed.
This provides the CSCVB with information about how the website is used and navigated, including the number of hits, the frequency of visits and the duration of visits to each Web page on the site. It does not personally identify individual users.
User Data/Data Collection: Social Media (Features) and Widgets
Cookies are files that contain small amounts of data. If your browser is configured to accept these files, they are stored on your computer's hard drive. The CSCVB uses these data files when you visit our site to identify you anonymously. By using cookies, the CSCVB is able to:
- Completely support and enhance your visit to our site.
- Ensure that you will not see the same advertisements too often.
- Better measure how many users view and navigate our site.
- Better measure how effective our online marketing campaigns are performing.
A CSCVB third-party advertiser cookie file may also be placed on your hard drive during your visit to our website. The purpose of these types of cookies is to collect aggregate statistics about your visit to our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. These cookies do not contain personally identifiable information.
As a means of measuring the efficacy of the online advertising and marketing campaigns that the CSCVB employs, the CSCVB allows third-party advertising companies to use a single-pixel image file on our site to collect information about your visit. This information is anonymous in nature. It only identifies actions being performed on our website. It does not tie actions back to any individual user of our website. No personally identifiable information is collected during this process.
Certain CSCVB marketing and confirmation emails may also contain a single-pixel image file to detect when and whether you have opened the email. The CSCVB may also track clicks from email communications using an internal or third party tracking system. The CSCVB uses this personal information to continually assess and improve the products and services we offer. The CSCVB also uses this information to inform you of products and services, sales and special offers that might benefit you.
These tracking mechanisms are used to ensure that the CSCVB websites and emails continue to provide relevant content that is interesting and useful to our customers.
Information from Third-Party Sources
The CSCVB may periodically add or update information about you obtained from third-party sources. Examples include updated address or email address information from such sources as co-branded businesses, business partners or other third parties. This information can help us accurately fulfill orders or deliver purchase confirmation messages. We also receive aggregate information such as page views, search terms and click-through information from sources, such as companies we advertise with.
How We Use the Information We Collect
The CSCVB may use your information, including personally identifiable information, for business purposes including, without limitation, for the following business purposes:
- To improve the quality of your www.VisitChicagoSouthland.com visit.
- To complete your event purchase.
- To bill your credit card when you make a purchase or register for an event.
- To credit your credit card in the event that we issue you a refund.
- To notify you of any changes to your purchase.
- To send marketing communications and purchase confirmations that you have opted-in to or otherwise agreed to receive.
- To send surveys to you.
- To update your user account with any information we receive from you or from third-party sources about you.
Additionally, the CSCVB may use your non-personally identifiable information it collects during your site visit, during your interaction with our emails or during your interaction with our third-party marketing efforts for other purposes including without limitation, the following:
- To better monitor in aggregate the effectiveness of our advertising and marketing campaigns.
- To better monitor in aggregate how visitors and customers are using our site.
- To ensure that our website and emails continue to provide relevant content that is interesting and useful to our customers.
- To uncover and diagnose problems with our servers.
- For day-to-day system administration needs.
Special note: Information we collect on how you use our site does not include personally identifiable information unless you choose to specifically provide us with such information.
This information can be used to display targeted advertising. We do not use personally identifiable information to deliver such targeted advertising.
Additionally, the CSCVB may use your information, including personally identifiable information, for special purposes. Below are a few examples of special purposes:
- In disclosures to law-enforcement agencies when required by law.
- In disclosures to law-enforcement agencies and/or credit card companies in cases of partner fraud or in other cases where an individual poses a threat to the interests of the CSCVB.
- To resolve customer or credit card company disputes.
In some cases, we may choose to buy or sell assets. In these business transfers, partner information, including personally identifiable information, is typically one of the business assets that is transferred. Moreover, if the CSCVB, or substantially all of its assets were acquired, or in the unlikely event that the CSCVB goes out of business or enters bankruptcy, partner information, including personally identifiable information, would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of the CSCVB may continue to use your personally identifiable information as set forth in this policy.
If you prefer your web browsing patterns on www.VisitChicagoSouthland.com or our program sites to be tracked anonymously or if you prefer for your web browsing patterns to not be tracked in this way, please click here for opt-out options.
What You will Receive from the CSCVB
The CSCVB believes that honest and clear communications with our partners is a key part of a great user experience. We only want to send you email that you expect to receive or that you have requested. All of our email contains clear information on how to unsubscribe, and we honor all requests as quickly as possible. Below are examples of types of communications you may receive from us.
Marketing or Promotional Emails
If you sign up for one of our marketing emails, either directly, at a live event, during a contest sign-up, or by any other means, we will send you the marketing email that you have requested.
We only send these emails to site visitors and partners who sign up for one of our mailing lists or who agree to future contact regarding special promotions and offers from the CSCVB. These mailings contain clear information on how to unsubscribe, and we honor all requests as quickly as possible.
If you are receiving email from us and wish to unsubscribe, either follow the unsubscribe instructions in the email, email us, call us or send us a note via postal mail to inform us that you do not want to receive email from our company.
Upon order request, the CSCVB will utilize your postal address to fulfill your order/request.
How to Opt-Out of Future Communications
In order to opt-out of future communications please email [email protected].
Answering Your Inquiries
When contacted either in person, via phone or email, we will use your email address, telephone number or postal address to respond to you.
What Information the CSCVB Shares
The CSCVB does not rent or sell any of your personally identifiable information to anyone.
Services sold on the CSCVB websites are provided by parties other than the CSCVB. These parties include but are not limited to hotels, tour operators, attractions, restaurants, agency partners, online travel agencies, and vendors. The CSCVB will provide only the personally identifiable information to these parties that is necessary to complete or fulfill your services transaction.
Special note: The practices and privacy policies of these other parties may differ from the CSCVB's policies. The CSCVB suggests and encourages you to review their privacy policies to gain further understanding of their procedures for collecting, using, and disclosing your information.
The CSCVB may also share personally identifiable information to third parties who provide or offer other services on our behalf. We may also share your personally identifiable information with business partners with whom we jointly market products or services. If you choose to access such third-party services and provide authorization, we may share information about you, including your personal information, with those business partners. Please note that we do not control the privacy practices of third party business partners and recommend you evaluate their practices before deciding to provide your personal information.
The CSCVB may also share aggregate information to service providers, business partners and advertisers. In these cases, The CSCVB does not provide personally identifiable information. In addition, the CSCVB may contract with third-party vendors for survey distribution or promotions or to facilitate sweepstakes or contests.
We make our best efforts to ensure that our systems are secure. The CSCVB safeguards the security of the data you provide to us with physical, electronic and managerial procedures.
Your Right to Update Your Information
If you wish to update information held about you or your company by the CSCVB, please email your new details to [email protected].
About This Policy
The information provided on this website was compiled by the Chicago Southland Convention & Visitors Bureau based on information materials submitted directly from the organization or business entity. The Chicago Southland Convention & Visitors Bureau assumes no liability for the accuracy of the information or representations/delivery of services contained herein.